Eta bankas User Guidebook (FAQ)

This is my first connection to Eta bankas. Where is the connection to Eta bankas and what passwords shall I enter?

You may connect to Eta bankas from Ūkio bankas Website Main Page:

  • On the window’s top right part with the words “Eta bankas” click on the button “Log in”.
  • In the opened window you will be asked to enter:
    • user name – it will be specified in Appendix 1 to the Internet Service Provision Agreement;
    • password – it is the code of your choice, which coincides with the user name during the first connection;
    • select the method of identification – if you use a PIN code card for connection, select “PIN code card”, in case of digipass – select “Digipass”, in case of a mobile electronic signature – “Mobile signature”.
  • Click on the button “Confirm”. Depending on the selected identification method you will have to enter the following information:
    • If you use a PIN code card for connection, you will have to enter the indicated PIN code on the card;
    • If you use a digipass for connection, you will have to enter the code generated by the digipass.
    • If you use a mobile electronic signature for connection, follow the steps described in a mobile electronic signature user guide.
  • When you first connect to Eta bankas, you will be asked to change the user’s password. Enter a new password. The password may consist only of Roman alphabet letters, numbers of other characters. Remember the new password!

More information on using Eta bankas is available in this User Manual (.pdf). While working in Eta bankas you may always look for help by clicking on the top-right “Help” button in Eta bankas window.

I receive a message about blocking. Why?

The user’s access to the system is blocked after three wrong attempts to enter connection data. It may occur due to the following reasons:

  • You have changed your user password and have attempted to enter the old one;
  • You have made a mistake while entering a password from the PIN list or a digital pass code;
  • The “Caps Lock” function was on while entering the password or the “NumLock” function was off, or another language was set.

Wrong attempts are not recalled, therefore if you have made a mistake twice and stopped connecting and the next day have made a mistake again, your access will be blocked. After successful connection the calculation of wrong attempts restarts.

Whom to address in the event of blocking?

If your connection to Eta bankas was blocked, you have to contact (either by phone or in person) your branch or unit of the Bank and your password will be changed and connection resumed.

I have forgotten my password. What shall I do?

If you have forgotten you password you will have to arrive to the nearest branch office and have your password changed; your connection will be renewed.

I have lost PIN (TAN) lists. What shall I do?

If you have lost your PIN (TAN) list immediately call Ūkio bankas and ask the bank officer to block your connection to Eta bankas to prevent unauthorized use of your password lists. After arriving to the nearest branch office you will receive new PIN (TAN) lists and your connection Eta bankas will be renewed.

What is a digital pass? How can I get it?

You may use a digital pass instead of PIN/TAN system. If you prefer to use a digital pass, inform the bank officer while signing the Eta bankas agreement. You will receive the digital pass right after you pay the set fee.
If you want to replace PIN/TAN lists by a digital pass, address your Branch or Client Service Unit.
You will learn how to use digital pass by reading the Digital Pass User manual (.pdf).

What is a mobile electronic signature? How to use it?

A mobile electronic signature is a tool of connecting to and signing in Eta bankas, which can be used by all users of Eta bankas being the subscribers of the mobile communication operator Omnitel. More information is available on mobile electronic signature page.

What is an RC USB key? How to acquire and use it?

RC USB key is a cryptographic USB medium issued by the state enterprise Centre of Registers with the qualified certificates contained therein that will allow you to safely log on Eta bankas and sign documents by an electronic signature. For more information visit RC USB key page.

How much do Eta bankas services and transactions cost?

You may use internet banking system Eta bankas free of charge, i. e. there are no monthly or annual service fees. Fees for transactions and securities operations performed via Eta bankas are the same or lower than for the same services rendered in the Bank’s Branches or Client Service Units.

What documents are required for a natural person to draw an Eta bankas agreement?

When you arrive to the Bank’s Branch or Client Service Unit to draw an Internet Banking Services Agreement you will be asked to show only your ID document (a passport or ID card).

If you have no account with Ūkio bankas you will have a bank account opened and will be able to mange it via Eta bankas. If you already have a bank account, no additional applications are required; just ask the bank officer to prepare the agreement for signing.

After signing the agreement you will receive the authentication tools (user name, PIN/TAN lists or a digital pass) to be used for connection to Eta bankas.

Can more than one person use Eta bankas?

Yes, you may register several Eta bankas users (e. g. your spouse, cohabitant etc.) and give them different authorizations. Each user will receive different authentication tools (user name, PIN/TAN lists or a digital pass). In your agreement with the Bank you will have to specify what authorizations are vested in each user.

Why do I fail making an international money transfer?

If you have entered all information correctly and still do not succeed making an international payment, the amount in your account in the currency you want to pay may be insufficient (currency is not converted automatically) or the money is not enough for international money transfer fee.

When are balances on payment card accounts updated at Eta bankas?

Balances on payment card accounts are updated every day at 8:30, 9:30, 11:00, 14:00, 15:30 and 17:30, if transactions were executed after the last update of balances, the available amount will be displayed upon clicking "Renew".

The session was over while entering the money transfer data. Will the transfer be performed?

If you were entering data for a long time and the session time has expired you are automatically disconnected from the system. Your transfer instructions will not be saved, therefore your will have to enter the data anew.

How to cancel the transfer via Eta bankas?

Payment orders

  • You may cancel the transfer yourself until you have not signed it. Select: Operations”→ “Payment status” in Eta bankas main menu.
  • After the transfer instruction is signed by TAN code, the transfer is routed for executing. To cancel the transfer fill in a template “Request to cancel the transfer” in the main menu “Messages” → “New message”.
  • If the money has been transferred to the payee, it will be returned only upon the payee’s consent. Transfer cancellation is subject to a set fee.

Orders on securities operation performance

Cancelation of the orders on the stock exchange is possible only when they are not completely executed. On the main menu of Eta bankas select “Investment – “Orders”. In the column “Action” select “Cancel” next to the order you wish to cancel and confirm it. After the performed actions a part of the order that has not been executed on the stock exchange will be canceled.

If you have more questions, you are welcome to send us your inquiry via the internet or call the nearest Ūkio bankas branch office.